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POLICY

At Serenity Wellness, we prioritise clear communication and transparency in our massage therapy services. It's essential that both our valued clients and our dedicated therapists have a shared understanding of our massage therapy policies and procedures.

For new clients, we want to ensure that you are well-informed about our Massage Therapy policies, allowing you to provide informed consent before your massage session. At Serenity Wellness, we uphold these policies and procedures to the highest standards of professionalism and care. To make this information easily accessible to you, we have thoughtfully posted these policies on our website for your convenience.

massage policy at serenity wellness

APPOINTMENTS

Massage appointments are by appointment to ensure appointment availability. We offer same day appointments or walk-in as well if we have availability at the requested time. Please schedule appointments at least 30 minutes in advance to secure your reservation. If you would like to make an appointment please call (07) 3344 7841 or 0416 969 546, also online via our website www.serenitywellnessthai.com.au

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CANCELLATION POLICY

It is requested that you cancel your appointment 4 hours in advance. Please call us or/and leave a message to cancel or reschedule via our number (07) 3344 7841 or 0416 969 546.

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LATENESS POLICY

We request that you arrive 5-10 minutes early for your appointment. If you arrive 5-10 min late for your appointment, the time left will be used to its best advantage. If you arrive 15 mins or later without calling you will be considered a no show and you will be charged and/or shall forfeit any gift certificate or pre-paids.

Serenity Wellness will make an attempt to contact the client, if no answer, we will leave a message and your scheduled time will be released for rebooking. The client can rebook a pre-paid appointment at a later date.

If the massage therapist is late for the appointment, the client will receive their full treatment.

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SICKNESS POLICY

At Serenity Wellness, we understand the importance of health and safety for both our clients and our dedicated massage therapists. We kindly request that clients consider rescheduling their appointments if they are not feeling well, as both therapists and clients can be susceptible to infections.

If you are experiencing any of the following contagious illnesses, we recommend postponing your massage session until you have fully recovered:

  • COVID-19

  • Diarrhea

  • Vomiting

  • Fever

  • Chicken Pox

  • Measles

  • Mumps

  • Meningitis

  • Hepatitis A

  • Conjunctivitis

  • Rubella

  • Head Lice

  • Impetigo

  • Influenza

  • Meningococcal Disease

  • Polio

  • Ringworm of the body, feet, or scalp

  • Scabies

  • Thrush

  • Whooping Cough

  • Common Cold

 

Your health and well-being are of the utmost importance to us, and we appreciate your cooperation in maintaining a safe and nurturing environment for everyone.

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SANITATION AND HYGIENE

Our massage therapy policies on sanitation are that all equipment and linens that come in contact with the clients will be cleansed in an approved method.

Before and after each massage, the massage therapist's hands and forearms will be washed with soap, water and a disinfecting solution. Any breaks in the skin of the massage therapist will be covered with protective coverings.

The client will come to the massage therapy appointment clean. The client will inform the massage therapist of any breaks in the skin, and these areas will be avoided.

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SCOPE OF PRACTICE

Therapeutic massage is intended to be a health enhancing system that promotes body balance and efficient body function.

Massage stimulates the natural restorative processes of the body and mechanically reduces muscle tension. These methods may not be used to diagnose or treat any specific, pre-existing condition without written permission from your physician.

If any situation that may arise during the massage session and if the therapist feels you should be evaluated by another professional under the massage therapy policies we would refer you to health care physician. Therefore, massage therapist do not diagnose or prescribe for a particular body dysfunction.

Massage therapy is a maintenance system, and the benefits are cumulative. It is best to receive a 1-hour massage every week/fortnight/month to reduce the physical stress that builds in the body. Occasional appointments provide temporary symptomatic relief, but the cumulative effects of therapeutic massage are lost if massage therapy is not used on a regular basis. 

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RESPECT OF CLIENTS BOUNDARIES

In our partnership, open and honest communication between you, the client, and our massage therapist is paramount. Your feedback on the effectiveness of our work, any discomfort you may experience, your preferences for specific massage techniques, and any other details are highly valuable to us. 

We encourage you to share any information that will enhance your massage experience:

Is there a specific area you'd like us to avoid during the massage?

  • Do you have any preferences or sensitivities to the type of oil or cream we use?

 

Please don't hesitate to provide this information as it becomes relevant during your sessions. Your comfort and well-being are our top priorities.

Maintaining respect for your personal boundaries is of utmost importance to us. To ensure professionalism and establish clear boundaries, we adhere to the following massage therapy policies:

  • You have the option to leave on as much clothing as you require for your comfort.

  • During the massage, you will always be modestly draped, with only the area being massaged left uncovered.

  • You will be informed in advance of the specific areas that will be massaged.

 

It's important to note that under no circumstances will the breast and genital areas be massaged. If the therapist needs to work near these areas for therapeutic reasons, your permission will be explicitly sought; otherwise, a respectful distance will be maintained.


Any form of sexual interaction or discussion is strictly prohibited between the client and the massage therapist.


Requests for sexual activity are not tolerated and will be reported to the relevant authorities in accordance with our massage therapy policies and procedures. If such behaviour occurs, the client will not be rescheduled.


For clients under the age of eighteen, a parent or guardian must be present in the therapy room unless consent is provided by the parent or guardian.


You have the right to stop the massage at any time and are free to leave should you choose to do so.


We appreciate your cooperation in maintaining a safe, respectful, and professional environment for everyone.

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CONFIDENTIALITY AND CONVERSATION

The discussion between the massage therapist and the client is confidential. The client may or may not choose to talk during the massage.

It is inappropriate for a massage therapist to discuss the therapist's personal life with the client. We are happy to listen to your conversation and share our professional expertise. 

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EXISTING AND NEW MEDICAL CONDITIONS

As a client, it is your responsibility to ensure that your massage therapist is well-informed about your medical history and any ongoing medical treatments. If you are currently undergoing medical treatment, we kindly request that you provide written permission from your physician, chiropractor, physical therapist, or relevant healthcare provider, confirming that massage therapy is safe to continue.

 

We require our remedial massage clients to update their intake details, please keep us updated about any changes in your health conditions. Your well-being is our top priority, and your open communication helps us provide you with safe and effective massage therapy.

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INFORMED CONSENT

Prior to Remedial Massage treatment we require the completion of the Intake Form for first time customers and Follow Up Form for return customers. Please complete and acknowledge that you have agreed to comply with the professional massage therapy policy and procedures.

This ensures compliance with your health funds and ensures our therapists provide personalised treatment during your massage session.

To fill the form please follow the link below prior to your massage session. We will customise your treatment before your session and will speed up processing.

Remedial Massage - Intake Form (New Customer)
 

Remedial Massage - Follow-up Form (Existing Customer)
 

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